Return and Refund Policy

This Return and Refund Policy outlines the process for handling returns, exchanges, and refunds for products purchased through our website at www.zarubastore.com (the “Site”).

By placing an order with Zaruba Store, you acknowledge that you have read and agree to this Return and Refund Policy.

1. General Return Conditions

We accept returns in accordance with U.S. consumer protection laws and the policies of our verified suppliers.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • A proof of purchase (order confirmation or receipt) must be provided.
  • The return request must be made within the allowed timeframe (see Section 2).

Once your return is approved, you will receive instructions on how and where to send your item.

2. Return Timeframes

Return periods vary depending on the product category and supplier:

  • Standard tactical gear and equipment: 14 days
  • Apparel, clothing, and footwear: 14 days
  • Tools, electronics, or specialized gear: 30–60 days (depending on manufacturer)
  • Custom or special-order items: Non-returnable unless defective

3. Refund Process

Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved:

  • Refunds are processed to your original payment method (Stripe or PayPal) within 5–10 business days.
  • Your bank or card provider may require additional time for the funds to appear.

If rejected, you will receive an explanation, and the item may be shipped back to you at your expense.

4. Exchanges

We accept exchanges for the same product (different size or color) or for another item of equal or lesser value.

If the new item is priced higher, the difference must be paid before the replacement is shipped.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

6. Non-Returnable Items

For safety and quality reasons, the following items cannot be returned:

  • Used or worn tactical gear
  • Safety or protective equipment (e.g., helmets, body armor)
  • Customized or made-to-order items
  • Clearance or “final sale” products
  • Perishable goods or consumables

If an item is non-returnable, it will be clearly indicated on the product page.

7. Contact Us

Zaruba Store
Los Angeles, California, USA
Email: info@zarubastore.com
Phone: (number)
Website: zarubastore.com