Help Center

1. Ordering

How do I place an order?
Add products to your cart and proceed to checkout. You’ll receive a confirmation email after completing your purchase.

Can I modify or cancel my order?
Please contact info@zarubastore.com to modify or cancel your order.

2. Shipping

How long does delivery take?
Delivery within the United States typically takes up to 12 days after shipment.
In some cases, delivery may take up to 2–3 weeks depending on the selected shipping method, carrier operations, and customs processing.

Do you ship internationally?
Yes, we offer international shipping to select destinations.
International orders may be subject to customs fees, taxes, or import duties imposed by local authorities.

3. Payments

What payment methods do you accept?
We accept Stripe and PayPal. All transactions are processed through secure, encrypted payment gateways.

4. Returns & Refunds

What is your return policy?
You may return unused items within 14 days of delivery (in some cases 30–60 days depending on the manufacturer).

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

5. Warranty

Is there a warranty on products?
It depends on the manufacturer. Some items come with a 12-month limited warranty.